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Manage your notifications and dismiss alerts

See what needs your attention and clear it from the bell in the top bar.

The bell icon in the top navigation bar collects in-app alerts about things happening on your service requests — for example when a request is assigned to you, gets a new note, or changes status. A badge on the bell shows how many unread alerts you have. This is separate from your email and SMS notification preferences, which control what gets sent to you outside the app (see Configure your profile and notifications).

Open and read your notifications

  1. Click the bell icon in the top-right of any screen. A Notifications panel slides out.
  2. Each alert shows what happened, the related service request (a clickable link), and who triggered it and when. Unread alerts are marked with a blue dot.
  3. Click the linked service request to jump straight to it.
  4. Use the arrows at the bottom of the panel to page through older alerts.

Dismiss alerts

  1. To clear a single alert, click Dismiss on that item.
  2. To clear everything at once, click Dismiss all at the top of the panel.
  3. Dismissing an alert removes it from the list and clears it from your unread count — it doesn't change the underlying service request.

Bring back dismissed alerts

Turn on the Show dismissed toggle at the top of the panel to view alerts you've already cleared. Turn it off to return to just your active alerts.

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