Update status, close, or cancel a request

Use the status dropdown to move a request through Open → In progress → Closed. Status also updates automatically as technicians work.

Steps

1. Open the request and use the status dropdown (top left) to set Open, In progress, or Closed. The progress bar reflects the current stage.
2. Close a request (or set status to Closed) when the work is finished. Closed requests stay in the list and history.
3. To stop a request that shouldn't proceed, click the Cancel icon (top-left corner) and confirm. Canceled is its own status, separate from Closed.

Related articles

• Review a service request
• Add notes, photos, and files to records