Assign or dispatch a service request

The action buttons near the top of a service request control who handles the work.

Steps

1. Open the service request.
2. Choose an action near the top:
   • Assign Internally — assign to one of your own technicians
   • Dispatch Externally — send to an outside service provider
   • Escalate — flag for elevated attention (clear it later with Resolve Escalation)
   • Use Parts — record parts or consumables used

Don't see Dispatch options? External dispatch and provider tools are role- and plan-dependent. If they're not enabled, your Bricks contact handles external dispatch for you — see Dispatch to external providers.

Related articles

• Review a service request
• Dispatch to external providers
• Add a service provider